Q. I want to go on holiday, but I have no idea where I should go. Can the Members Services Department help me?

Yes. Our Members Services Officers will happily assist you in making your destination choice. They can provide you with expert advice on where to go and tailor your holiday to your needs.

Q. I would like to contact Interval International myself. Am I allowed to do that?

Yes. As a member of Interval International, you are entitled to contact them directly. Please remember to have your membership number ready before you make the phone call. The staff at Interval International are multi lingual and able to give you an instant response to your queries.

Q. What is a Five-Star Resort?

A Five-Star Resort is the most desirable rating appointed to a resort in the Interval International system. Absolute Private Residence has been awarded with a five star rating from Interval International.

Q. How can I be sure the standard of the resort will be maintained?
The maintenance fee is an annual charge, based on the size of the apartment that you have purchased, that goes towards the upkeep of accommodation and general facilities of the resort. On average, you can expect this fee to increase by about 3-5% annually.

Q. I would like to transfer my vacation right ownership to my friend. What should I do?

You should fill out the transfer form, which is at the back of your vacation right ownership certificate. Both you and your friend will need to sign this form. You can then pass this to your Customer Relations Officer, who will process this for you. Any transfer fees should be borne by the party wishing to make the transfer. Alternatively, you can book an appointment with your Customer Relations Officer and they will assist you with filling out the form and ensure the completion of the transfer.

Q. Can I give my week to my friends and family to use?

Yes! Absolutely! If you do not travel together with them, you will need to purchase a Guest certificate. One guest certificate is needed per unit.

Q. What does the trustee do?

Please refer to the Trustee page in this booklet. A clear explanation of what your trustee does is listed.

Q. What is a Floating Week?

A floating week is a week that may be used anytime during the year based upon a resort's availability. It means that your week isn't fixed.

Q. What Does it Mean to Space bank a Week?

Space banking means to "deposit" your vacation right (i.e., your week) with Interval International to be saved for use at a later time. You may space bank a week for later use at your home resort or any other resort affiliated with the exchange company.

Q. Can you guarantee that I can book my holiday during peak periods?
Due to the growing popularity of vacation owner.